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info@sharafstore.com

RETURN AND WARRANTY PROCEDURE FOR SOLD PRODUCTS

Sharaf Electronics’de memnuniyetiniz bir garantidir. Sharaf ElectroStore‘dan satın almış olduğunuz ürün/ürünlerin 40/2003 sayılı T.K.Y. maddesi çerçevesinde ayıplı olmayan ürünleri müşteri memnuniyeti kapsamında, satın aldıktan sonra 7 gün içinde (fatura tarihi ile başlamaktadır) iade ve değişim hak/hüküm koşulları aşağıda belirtildiği gibidir.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

For Return and Exchange of the product(s), Customer can visit the nearest Sharaf Electronics Stores and Center in TRNC, call Sharaf Electronics Helpline Number (0548-8264242) or email us at technical@sharafstore.com for assistance.


CONDITIONS TO BE MEETED FOR APPROVING RETURN AND EXCHANGE REQUEST


1.         Returns/exchanges cannot be made without the original sales invoice.

2.              The product you want to exchange/return must be perfect, complete and unused in its original box as when purchased. If you opened the box of the product; Your exchange process can be initiated if the product is returned undamaged, faultless and complete, without damaging the box, product and accessories, and if the product has not been used.

3.                All gifts given with the product must be delivered in perfect and complete condition.

4.                Installed/uninstalled IT products (Notebook, Printer, Tablet and Desktop) are sent to the authorized service before being replaced, and return/exchange is made after it is confirmed whether there is any problem and/or missing parts in the device, based on the inspection report to be prepared by the authorized technical service within 7 days at the latest. will be done.

5.              After delivery, if the product does not work according to the user manual/does not meet the declared technical specifications, it will be replaced or returned.

·       After verification by the technical service, the process may take up to 5 business days. Refund/Exchange will be made only after the inspection/technical report.

6.              If the product packaging has slight contamination or has been opened and the product is perfect, unused, and has no visible scratches or marks on the product or its packaging; When returning or exchanging the product, it will be taken back with a minimum 20% deduction or a Stock Fee, depending on the situation.

·       Except for hygiene products, boxed and accessory products are evaluated with a minimum 20% deduction.

 

7.                In case of returning Apple products, the customer must log out of her Apple account.

8.               Small household appliances that come with a return request within 7 days of purchase will be processed based on the inspection report and approval of the technical service department.


SITUATIONS WHERE RETURN OR EXCHANGE IS NOT POSSIBLE

1.     If more than 7 (seven) days have passed since the invoice date

2.     When the original invoice cannot be presented

3.    If the online activation code has been scraped or used

4.    If there is anything missing in the product packaging

5.     If there is use contrary to the user manual

6.    If there is liquid contact

7.     If there is physical damage

8.     Clothing items

9.     If the device has a global warranty or accessible packages starting with installation/activation

10.  If the package has been opened for mobile phones, televisions, headphones, gaming computers, game consoles, game controllers, charging cables, adapters and printers.

11.  Personal care hygiene products

12.  Apple products without Apple account deactivation



WARRANTY TERMS AND CONDITIONS

1. All products you purchase from Sharaf Elektronik stores are covered by a 2-year warranty from the date of purchase with the original invoice.

 

2. The warranty becomes void in cases caused by use such as the product(s) being opened or tampered with by an unauthorized service center, Liquid or Physical Damage.



GENERAL POLICIES
 

·      Service, delivery and installation fees are non-refundable once completed and approved by Customer.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       The price you pay will be processed so that you can use it for your purchases on the date of the change request. If the above conditions are met, your exchange will be finalized within 7 business days at the latest.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       Regardless of the payment method (Cryptocurrency, Foreign Currency, Credit/debit card and wire transfer, bank transfer), in case of return of the purchased product/products, ONLY the amount collected on the invoice will be paid in Turkish Lira in cash or by loading a gift card.

At Sharaf Electronics, your satisfaction is a guarantee. For customer satisfaction referring to the No. In accordance with 40/2003 to the article of T.K.Y. if you are not satisfied with your purchase we will take it back within 7 days from the date of invoice or home delivery of the product/s. The return and exchange is subject to the following terms and conditions. 

·       If the product is returned and there is any data or information in its memory or storage device, Sharaf Electronics will not be responsible for any loss or transfer of such data or information to another product given to the customer as an exchange.

STORE MANAGEMENT WILL ACT ACCORDING TO THE ABOVE POLICIES AND THE DECISION OF STORE MANAGEMENT WILL BE CONSIDERED AS THE FINAL DECISION.

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